By ordering from this website you are deemed to have accepted the following terms and conditions:

• Pricing: all prices (including Shipping) and specifications may be subject to change without prior notice. Prices are not negotiable and will be as appearing on your confirmation email. Please note that if any errors or omissions occur and we are unable to process your order at the incorrectly quoted price we will always contact you to allow you to cancel your order or proceed with it at the correct price.
• Specifications: the specifications of cycles are subject to change without notice, depending on the stock available at the time
• Delivery: we endeavour to despatch your order as soon as possible but guaranteed delivery dates are not part of our contract with you. Any goods not delivered within 28 days will trigger an investigation and possible replacement. Our obligation only extends to replacing the item(s) originally ordered and we cannot accept responsibility for any consequential loss.
• Onza half price replacement policy: Don't forget as well the Onza half price replacement policy. We recognise that trials riding, particularly non-competition urban riding is fraught with potential hazards. Some riders are also less proficient than others and may damage the cycle through inexperience. So, if that tricky little move you planned didn't quite go as intended and your bike comes into severe contact with wall/fence/railing/bollard/etc., you have the peace of mind of knowing that any Onza branded component will be replaced for half our original suggested retail price. This operates at any time during the first two years of ownership and is a no-questions-asked unlimited policy. Even if you have a habit of reversing a car over it, it will be covered every time. The damaged item must be returned to us and the replacements will be supplied directly from ourselves. Payment will be made directly to ourselves and you will be responsible for all post and packaging costs. Authorisation may, however, be required from the dealer from whom you bought the bicycle as your sale contract is always with them (unless you bought it directly from us). This policy covers Onza branded components only and whilst it applies to frames and forks, it does not cover complete bicycles.
  IMPORTANT: This policy is a goodwill policy used at the discretion of the Super Cycles group. It is not an automatic right. The Super Cycles group may rescind your right to the benefits of this policy at any time.
• Warranty Replacement: For any item bought from us to be considered by us for replacement under warranty, it must be returned to us for assessment, with its original receipt, within the warranty period. If a component is not eligible for replacement under warranty it may qualify for the Half Price Replacement Scheme (see above), Please note, your contract of sale for any item is with the shop you bought it from. Any postage costs are not refundable.
• Post & Packing: Post & packing charges will be notified on your final checkout. The price charged is not negotiable and will be charged to your credit card in addition to the charge for the goods ordered.
• Returns: In line with mail order legislation you are entitled to return for refund any item within seven days of receiving it without any specific reason. However, we insist that any such returns are still in undamaged original packaging and that the goods themselves be undamaged, unused and still saleable as new items. We reserve the right to refuse refunds on goods returned outside these parameters. We do not refund post and packing charges, both from and to ourselves, under any circumstances. Return of goods is the responsibility of the purchaser and is at their expense. Allowing for delivery time, it is unlikely that any refund will be given on any item received by ourselves more than ten days after despatch from us unless specific evidence of receipt and despatch within seven days can be provided by the customer.